Q & A

How do I get started?

Once you know which style and length you’d like to start with, click the ‘Add To Cart’ button of your selection. You will then be directed to our payment processing page to use Paypal, Visa, Mastercard or American Express.

After purchase we will email you our production guiding questionnaire, and off we go!

How does it work?

Once you’ve placed your order and completed our questionnaire we’ll move through script, voice-over, storyboard and animation in an average period of 2 to 4 weeks depending on the package. We will work with you and guide you through the process from start to finish on your project.

Is it limited to one video per customer?

No, you can order as many as you like. You can also combine multiple orders to get a longer video, so if you order 4 x 30 second packages, you may produce 1 x 120 second video or 4 x 30 second videos for example. Just let us know in the questionnaire.

Can I get a longer video?

Yes, you can order multiple 30 second packages, and can combine them into 1 video OR spread those seconds across multiple videos. Just be sure to mention it in the questionnaire how your would like to use your seconds e.g one long video or multiple short videos etc.

What if I don't like the video?

Once we deliver your first video preview, you will be able to make 2 rounds of animation changes free of charge. If after that you are still unhappy you can request a refund.

How much content can fit in 30 seconds?

A 30 second script can typically have 75 words, so we can usually fit the following sections: Problem Definition, Solution, Call To Action. But don’t worry, if you want to make your video longer during production, we can expand the length and budget with your approval.

Can I talk to someone first?

Of course! Just email info@myanimatedbrand.com and ask us to call you back. We will answer any questions you may have. You can also schedule a call from the top menu bar on the web site.